Cookie policy

Information that is gathered from visitors

In common with other websites, log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit. Where registration is required, the visitor’s email and a username will be stored on the server.


Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work. Cookies can also provide us with information to help make the website more user friendly and others can help us make our advertising more effective.

The different types of cookies

  • Necessary cookies – These cookies are necessary for our website to function properly. They can be used to remember your preferences for cookie consent, enable use of certain types of multimedia content, and for the processing of payments.
  • Statistics cookies – These cookies collect information about how our website is used, such as which pages are the most popular, how long visitors spend on the site, and what links they click on. We use this data to identify ways in which we can make improvements to the website and provide a better user experience.
  • Marketing cookies – These cookies collect information about how you use our site to provide more personalised online advertising. This information helps us make our advertising as effective as possible which can increase the success of our campaigns and appeals.

The cookies we use

The table below explains the cookies we use and why.

Type Source Cookies Purpose
Necessary Complianz cmplz_functional, cmplz_banner-status, cmplz_saved_categories, cmplz_saved_services, cmplz_id, cmplz_user_data, cmplz_statistics, cmplz_selected_region, cmplz_consenttype, cmplz_consented_services, cmplz_policy_id, cmplz_marketing, cmplz_preferences These cookies are used to manage cookie consent on our website. Read more.
Necessary Paypal ts_c, paypal, paypal_storage These cookies are used for payment processing. Read more.
Necessary Twitter local_storage_support_test This cookie is used to show recent Tweets on our website Read more.
Necessary Flow-Flow Social Stream ff_news_session These cookies are used to display recent social posts and/or social share buttons. Read more.
Necessary Youtube VISITOR_INFO1_LIVE This cookie is used to provide bandwidth estimations. Read more.
Necessary Google Recaptcha rc::a, rc::b, rc::c These cookie are used for spam prevention. Read more
Statistics Google _gid, _ga, _ga_*,_gat_UA-*, These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form. Read more.
Statistics Hotjar _hjSessionUser_*, _hjSession_*, _hjAbsoluteSessionInProgress,  hjid_hjIncludedInPageviewSample, _hjIncludedInSessionSample, _hjid These cookies are used to collect data on website usage and user behavior in order to improve the overall user experience. This includes tracking clicks, mouse movements, and scrolling activity on our website. Read more.
Marketing/tracking Twitter metrics_token This Cookie is used to track if a user has seen embedded content. Read more.
Marketing/tracking Facebook _js_datr, _fbc, fbm*, xs, wd, fr, act, _fbp, datr, c_user, csm, sb, actppresence, *_fbm_ These cookies are used to help us review the performance of our advertising as well as helping to make them as effective as possible. Read More
Marketing/tracking Google adsense google_adsense_settings, _gcl_au These cookies are used to help us review the performance of our advertising as well as helping to make them as

effective as possible



Youtube GPS, YSC, PREF These cookies are used to store user preferences as well as tracking video performance. Read more
Marketing/tracking Google Maps Google Maps API, These cookies are used by google to deliver certain services. Google collects data such as IP address to do this. Read more
Marketing/tracking Google Fonts Google Fonts API These cookies are used by google to deliver certain services. Google collects data such as IP address to do this. Read more


YouTube cookies

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube’s embedding videos information page.

How to control cookies

You can change your cookie preferences by clicking “manage consent” below.

To find out more about cookies and how to control and delete them visit

How the information is used

The information is used to enhance the vistor’s experience when using the website to display personalised content and possibly advertising. E-mail addresses will not be sold, rented or leased to 3rd parties.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

How to contact us

Requests for information about our privacy policy can be emailed to Claire House or by writing to:

Information Officer
Claire House Children’s Hospice
Clatterbridge Road,
CH63 4JD